Using your feedback

We regularly ask people to let us know what they think of our services to make sure that we are providing them to our best standard.

We carry out regular surveys with residents, local authorities and other groups interested in what we do (our stakeholders) and their feedback helps us to understand what we are doing well and improve on things that we don't do so well.

We are also monitored against other housing associations to make sure that we are providing consistent services.

Twynham is working towards becoming a member of Quality Housing Services (QHS). QHS helps us to improve our services by setting standards and assessing how we perform against these. We hope to achieve QHS accreditation this year.

In order to help us to continually improve our services to you, please take a few minutes to complete this short questionnaire. As a way of thanking you for your time and co-operation, every completed questionnaire received each quarter will go into a prize draw and the first entry drawn will receive a £25.00 High Street Gift Voucher.

If you would be willing to fill in further surveys or would like to become more involved in how our services are provided to you, please contact me James Taylor on 01202 460348 or e-mail james.taylor@twynham-housing.co.uk.

You can also give us your feedback through our feedback form.