Publications :: Twynham Housing Association

If the information is not on this list please contact our main office on 01202 460460 where an officer will be able to help you.

You will need Acrobat Reader or Microsoft Word to view the files below. If you do not have Acrobat Reader installed you can download it from Adobe by clicking here and follow the on screen instructions.

Current & Previous Issues of Twynham News

Current Publications

A guide to our first-class estate services (.PDF)
Adapting your home for a disabled person (.PDF)
Condensation and mould (.PDF)
Customer charter - our commitments to customers (.PDF)
Customer feedback (.PDF)
Do you want to rent a garage? (.PDF)
Domestic violence (.PDF)
How do I end my tenancy? (.PDF)
Ending a tenancy when someone has died (.PDF)
Equal opportunities and diversity (.PDF)
Exchanging your home (.PDF)
Getting help with neighbour nuisance and neighbour disputes (.PDF)
Getting involved, getting it right (.PDF)
Your guide to sheltered housing (.PDF)
Welcome to your home - a handbook for residents (.PDF)
Information in other languages and formats (.PDF)
Keeping a tenancy if someone has died (.PDF)
A guide for key-holding assistants (.PDF)
Looking after our vulnerable residents (.PDF)
Looking after your home (.PDF)
more - customer reward scheme (.PDF)
Our empty property standards (.PDF)
Planning your move (.PDF)
Protecting vulnerable residents from abuse (.PDF)
Tackling racial harassment (.PDF)
Resident involvement statement (.PDF)
Respect - a community approach to tackling unacceptable behaviour (.PDF)
Sheltered housing - your rights (.PDF)
Tackling antisocial behaviour (.PDF)
Home-loss payments and disturbance payments (.PDF)
Do you want to see the details we hold about your application or tenancy (.PDF)
How to claim compensation (.PDF)
Incentive to move (.PDF)
What to do if you are having problems paying your rent (.PDF)
Buying your home through the 'right to buy' and 'right to acquire' (.PDF)