Our performance

We measure our performance against a number of performance standards, which all housing associations are judged on. We report our performance to the Housing Corporation (our regulator) and to our customers.

We set targets each year so that we can measure how we are performing. Our high level indicators are shown here.

Description of target	Our 2007/08 performance	Our 2008/09 target	Our 2008/09 performance so far
Arrears - the amount of arrears including HB (as a % of our income)	4.12%	2.90%	3.54%
Rent loss - the amount of rent lost due to empty homes (as a % of our income)	0.69%	0.35%	1.01%
Average number of days that homes are empty when a tenant moves	26.6 days	21 days	44.8 days
Repairs - completed within timescale
Emergency (24 hours)	95.6%	99.2%	97.2%
Urgent (5 Calendar days)	95.9%	96.8%	93.9%
Routine (31 Calendar days)	96.8%	98.0%	97.3%
The % of properties meeting the Decent Homes Standard	5.50%	0.00%	5.50%
The average SAP (energy efficient) rating of our homes	72.1*	65	65.3
The % of homes with a current gas safety certificate	100.00%	100.00%	100.00%

*based on SAP Rating (2001 Software) 1-120. In 08/09 we are currently reporting using SAP Rating (2005 Software) 1-100

The Housing Corporation uses this information so that it can be confident that housing associations are well-managed; deliver government policy objectives; are worthy of further investment; and are working towards continuous improvement. Data collected is used, for example, in regulation and investment decision-making, research and publications.