Information leaflets
Click on a link below to open the document.
- A guide for key-holding assistants (January 2007)
- A guide to our first-class estate services (November 2007)
- Adapting your home for a disabled person (December 2007)
- Buying your home through the 'right to buy' and 'right to acquire' (December 2007)
- Condensation and mould (December 2007)
- Customer charter - our commitments to customers (August 2008)
- Customer feedback (May 2007)
- Do you want to rent a garage? (January 2007)
- Do you want to see the details we hold about your application or tenancy (April 2006)
- Domestic violence (December 2007)
- Ending a tenancy when someone has died (October 2005)
- Equal opportunities and diversity (August 2008)
- Exchanging your home (October 2005)
- Getting help with neighbour nuisance and neighbour disputes (December 2007)
- Getting involved, getting it right (December 2007)
- Home-loss payments and disturbance payments (April 2006)
- How do I end my tenancy? (October 2005)
- How does becoming bankrupt affect my tenancy (August 2008)
- How to claim compensation (April 2006)
- Incentive to move (August 2008)
- Information in other languages and formats (December 2007)
- Keeping a tenancy if someone has died (October 2005)
- Looking after our vulnerable residents (November 2007)
- Looking after your home (July 2008)
- More - customer reward scheme (July 2008)
- Our empty property standards (July 2007)
- Planning your move (October 2005)
- Protecting vulnerable residents from abuse (November 2007)
- Resident involvement statement (February 2008)
- Respect - a community approach to tackling unacceptable behaviour (April 2008)
- Sheltered housing - your rights (August 2008)
- Tackling antisocial behaviour (January 2008)
- Tackling racial harassment (June 2008)
- Using surveillance equipment (August 2008)
- Welcome to your home - a handbook for residents (July 2007)
- What to do if you are having problems paying your rent (July 2008)
- Your guide to sheltered housing (August 2008)