Internet survey

To help us to continually improve our services to you, please take a few minutes to complete this short questionnaire. As a way of thanking you for your time and co-operation, every three months we will put all completed questionnaires into a prize draw and the first entry drawn will receive a £25 high-street gift voucher.

If you would like to take part in other surveys or would like to become more involved in how we provide services to you, please contact Ann Brown, Senior Resident Involvement Officer on 01202 460333 or e-mail: annb@twynham-housing.co.uk.

Your Contact Details:
Title:
* Name
* Address:
* Telephone:
Email:
 

Q1. How long have you lived at this address?
Less than 1 year:
Between 1 - 10 years:
More than 10 years:
 

Q2. Have you been in contact with Twynham in the last 3 months, other than paying rent?
Yes:
No:
   

Q3. How did you last contact Twynham?
[Please tick all that apply]

Telephone:
Visited the office:
Letter:
Email:
Other:
 

Q4. What did you last contact Twynham about?
Repairs:
Rent/Housing Benefit:
Transfer/Exchange:
Anti-Social Behaviour:
Other:
If other (Please specify):
   

Q5. Thinking about your last contact with Twynham, how far would you agree or disagree with the following statements?

A. It was easy to get hold of someone who could deal with my enquiry.
Strongly agree:
Agree:
Neither agree nor disagree:
Disagree:
Strongly Disagree:
B. The staff were helpful.
Strongly agree:
Agree:
Neither agree nor disagree:
Disagree:
Strongly Disagree:
C. The staff were able to resolve my query successfully.
Strongly agree:
Agree:
Neither agree nor disagree:
Disagree:
Strongly Disagree:

D. I was satisfied with the final outcome.
Strongly agree:
Agree:
Neither agree nor disagree:
Disagree:
Strongly Disagree:
 

Q6. How could we have improved our service to you?