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Internet Survey

In order to help us to continually improve our services to you, please take a few minutes to complete this short questionnaire. As a way of thanking you for your time and co-operation, every completed questionnaire received each quarter will go into a prize draw and the first entry drawn will receive a £25.00 High Street Gift Voucher.

If you would be willing to fill in further surveys or would like to become more involved in how our services are provided to you, please contact me, Ann Brown, Resident Involvement Officer on:
01202 460333 or e-mail: annb@twynham-housing.co.uk.

I look forward to hearing from you.

Your Contact Details:
Title:
* Name
* Address:
* Telephone:
Email:
 

Q1. How long have you lived at this address?
Less than 1 year:
Between 1 - 10 years:
More than 10 years:
 

Q2. Have you been in contact with Twynham in the last 3 months, other than paying rent?
Yes:
No:
   

Q3. How did you last contact Twynham?
[Please tick all that apply]

Telephone:
Visited the office:
Letter:
Email:
Other:
 

Q4. What did you last contact Twynham about?
Repairs:
Rent/Housing Benefit:
Transfer/Exchange:
Anti-Social Behaviour:
Other:
If other (Please specify):
   

Q5. Thinking about your last contact with Twynham, how far would you agree or disagree with the following statements?

A. It was easy to get hold of someone who could deal with my enquiry.
Strongly agree:
Agree:
Neither agree nor disagree:
Disagree:
Strongly Disagree:
B. The staff were helpful.
Strongly agree:
Agree:
Neither agree nor disagree:
Disagree:
Strongly Disagree:
C. The staff were able to resolve my query successfully.
Strongly agree:
Agree:
Neither agree nor disagree:
Disagree:
Strongly Disagree:

D. I was satisfied with the final outcome.
Strongly agree:
Agree:
Neither agree nor disagree:
Disagree:
Strongly Disagree:
 

Q6. How could we have improved our service to you?