Last year our programme of estate visits helped us to understand your priorities and to check that we are meeting our service standards. As a result, we made various repairs and improvements to homes we visited.

Estate visits involve a team of senior staff and a resident board member going to a scheme or group of properties. We look at all areas of tenancy management including communal cleaning, health and safety issues, neighbour nuisance, grounds maintenance, repairs and car parking. We also listen to any individual problems that you may be experiencing in your homes.

Here is the programme of visits for this year. Two weeks before each visit takes place, we will send out individual letters to the residents in each area telling you what time we are arriving and giving you a chance to book some time with the team. If you can’t meet us on the day, you can fill in the form we send with the letter to tell us any of your concerns.